Manitoba Post Articles

Human Resources
Graeme Burke

Artificial Intelligence (AI) has now become a household tool through the use of systems such as Google Assistant and Amazon’s Alexa, but it’s impact on the business sector is just beginning to scratch the surface. While Elon Musk’s prediction of AI’s world domination has many people skeptical of its effect on the workplace, in the short term, it will lead to many increased efficiencies.

Technologies like chatbots, augmented writing and cognitive computing have the potential to revolutionize the field of Human Resources. Human Resources software companies are now even using artificial intelligence to enhance the recruitment process through ranking programs and even AI driven scheduling assistants.

In recruitment, this technology will save time in the selection process while simultaneously helping companies to make better hiring decisions. Automated candidate ranking systems can save employers a significant amount of time in short-listing candidates and identifying top talent in large talent pools. Scheduling assistants can also save recruiters a great amount of time. It can be very time consuming to schedule interviews and meetings and this technology can greatly improve this process. These can also be used to take notes, answer quick questions and keep recruiters, as well as really all employees, organized throughout the day.

Onboarding is also beginning to see benefits with the use of chatbots and cognitive computing. Chatbots can be used to interact with new hires and answer common questions while providing a personable experience. Cognitive computing is a self-learning technology that uses data mining, natural language processing, and pattern recognition to imitate human thoughts. This can assist employees to solve problems and smooth the new hire experience. For example, quite often in the workforce today, a new employee’s supervisor simply does not have the time to answer all questions that a new hire may have, leaving the new hire struggling and frustrated. Cognitive computing in onboarding can be used to provide instruction and answer basic questions that a new hire has, specifically tailored to their first assignment. This will lead to reduced turnover and an increased employee onboarding experience. A study through IBM shows that 66% of CEO’s believe cognitive computing can drive significant value through Human Resources.

Artificial intelligence is still far from common practice in the workplace today. However with companies beginning to realize the potential value that this technology can provide, it will likely be seen everywhere in the human resources of tomorrow.

Next month I will shift my attention towards the modern candidate, with tips for getting a better response on employment applications.

Graeme Burke is Recruitment Consultant at The Headhunters.You can contact him at gburke@theheadhunters.ca


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